Quick Links

• Delivery
• Returns, Refunds and Replacements
• Ordering
• Quotes
• Payments, Pricing and Promotions
• Servicing and Inspections
• Product Suitability
• Privacy and Security
• Trademark and Copyright

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Delivery

• Most orders within Australia are delivered by Australia Post.

Delivery Costs

• Our prices depend on the total weight and size of your order unless advertised otherwise.
• To find the total cost of the order add the items you wish to purchase into the shopping cart, including your full delivery address the shipping costs will be automatically calculated and displayed on the checkout page.

Ship Large, Heavy or Dangerous Items

We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.

Despatch

• Orders are despatched from various distribution centres around Australia.
• We proudly work with a highly streamlined despatch team, with most items being despatched within 1-2 business days upon confirmation of payment.
• All "in stock" items are despatched within 2-7 business days.
• All orders are processed in the order as received with Express Postage orders taking priority.

Signature on Delivery

• All orders placed on our website are sent with Signature on Delivery this adds extra security to your parcel as delivery will only be made if someone is available to receive the parcel. If no one is available the parcel will be taken to a nearby Post Office for collection.

Authority to Leave

• If a Authority to Leave (ATL) is requested for your parcel to be left in a safe place, we take no responsibility in missing, lost or damage parcels based on this request.

Delivery Times

We have partnered with Australia Post, Toll and TNT. Australia's largest and most trusted courier companies to offer you prompt and safe shipping across Australia in most circumstances.

In most instances estimated delivery times from the time of despatch will be displayed at checkout, and are based on ALL products being "in stock" at the time of ordering:

The above estimated delivery times are in business days (Monday through Friday) excluding public holidays. 

Every effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforseen circumstances from the couriers.

Please allow at least ten (10) working days for delivery from receipt of your order and payment for your order. Delivery time is subject to stock availability, product size and location. Items marked "instock" are generally dispatched within 1-2 working days of purchase.

If your product has not arrived after the estimated delivery time, please contact us by email  by REPLYING to your order confirmation email to support(at)worksafegear.com.au with a brief message.

Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to recieve the delivery, the courier (TNT, DHL or Australia Post) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.

Additional fees may apply for re-delivery of orders.

We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.

Upon despatch of your order you will receive a copy of your tracking information from the nominated courier.

In the event of express shipping being requested for an item(s) that is not "in stock", you will be contacted by a customer service representative.

We are able to deliver your items to your home, work or P.O. box address Australia wide, including all property addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process.

International cost and other delivery costs 

• In most cases, international shipments are delivered in a timely manner. However, it can take several weeks depending on your country's customs regulations.
• For all international orders we are not responsible for customs clearance or any duties or taxes that might be charged.
• All our international orders will be shipped by the best carrier (Australia Post, TNT, DHL, FedEx).

Transit Insurance Cover

1. Peace of mind - If your goods happen to be lost or damaged while they're in AusPost Care, you won't be out of pocket.
2. Fast, hassle-free claims - Improved process lets you track the status of your claim.
3. Cover is available for parcels valued up to $2,000 only.

Express Delivery

1. Your Item will be picked, packed and manifested within 12-24 hours of placing your order on business days.
2. Depending on the time that you place your order, it will be in transit to you within 12-24 hours on business days.
3. This service is only available for stocked items. Backordered items will be expressed shipped once they arrive into our warehouse.
4. Only available for items 5 kilos and under.

We take your business seriously. You can shop with total peace of mind.

Returns and Replacements

1. Reply to your Order confirmation email you have received at the time of purchasing with pictures regarding the return and replacement of your item/s. 
2. Our Customer Service Department will then review the information and issue you with a Return Authorisation (RMA) number and advise our return address if applicable.
3. Please ensure you include this RMA number with your returned item/s to enable us to process your return or replacement.
4. Notify us of your intention to return/exchange the item/s within 7 days of receiving your item/s.
5. The returned item/s must be received by us within 7 days of us providing you with an RMA number.
6. The item/s must be returned to us in new condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact.
7. The item/s must NOT be opened, used, worn or damaged, and in 100% re-saleable condition when we receive them back.
8. The item/s are securely packed for return postage to ensure that the item and packaging is received back in original and re-saleable condition.
9. Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
10. Although products can be returned, the cost of any outward and inward bound freight incurred is the responsibility of the customer.
11. Custom manufactured products, NON stocked, Special Order Items, Specials and Clearance items are not returnable and refundable.
12. Shipping / handling / packaging costs are not refundable on returns.
13. Our Sales team are NOT authorised to organise any returns or replacements over the phone, all request must be emailed.
14. We reserve the right to issue a store credit in preference to a refund.
15. Images found on this website are used as guides only and may not be exactly the same as the final product.
16. Due to safety laws and our strict quality control we are prohibited to accept returns and replacements on certain products. We are unable to accept returns on the following product categories. Lifting, Rigging, Height Safety, First Aid, Respiratory, Hearing Protection and Rescue Equipment.
17. Respiratory Products. NO Order Cancellations/ NO Stock Returns /NO refunds/ ETA’s are a guide.
18. Made to order (MTO), custom items or special order items are NON exchangeable, returnable or refundable.
19. Stock items will show a green quanity bar in the top left of the picture and also above the price, if this is not visible the product is classed as a NON-stocked item
20. NON-Stocked items will also be classed as Special Order Items (that require ordering from our supply chain) these are NON returnable/exchangeable products, to avoid this please call or email to check stock availability. An email confirmation will be sent confirming after phone conversation.

Requesting a Refund

1. We do not offer a refund or replacement if you simply change your mind about the product.
   Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees.
2. We are unable to issue refunds on the following product categories. Lifting, Rigging, Height Safety, First Aid, Respiratory and Rescue Equipment.
3. If a refund has been authorised you will be emailed with a refund request form. Please fill this out in full and return it to us by replied email.
4. Your refund will be the amount you paid for the item/s returned (not including freight) or not accepted, net of a restocking/administration fee of 20% of the invoiced total. The appropriate tax amount will be included with your refund.
5. Refunds may take up to 30 business days to be processed after receiving your returned item/s and the refund request form.
6. Should you cancel a order/backorder a $20+GST admin fee will apply. 
7. If a refund request is authorised it will be issued via our nominated payment method.

Change of Mind

1. We do not offer refunds or exchanges for change of mind.
2. Cancelling a backorder or a Pre Sale is a change of mind.
3. Should you cancel an order $20+GST  admin fee will apply. 
4. Exchanging Clothing sizes is an example of change of mind.

Warranty Returns

To return an item:

1. Reply to your Order confirmation email you have received at the time of purchasing with pictures regarding the warranty issues of your item/s. 
2. Our Customer Service Department will then review the information and issue you with a Return Authorisation (RMA) number and advise our return address if applicable.
3. Please ensure you include this RMA number with your returned item/s to enable us to process your warranty claim.
4. The item/s are securely packed for return postage.
5. Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
6. Our Sales team are NOT authorised to organise warranty claims over the phone, all requests must be emailed.
7. We reserve the right to issue a store credit if an exchange is not possible.
8. Images found on this website are used as guides only and may not be exactly the same as the final product.

Product Problems After Delivery

If your order is incomplete, your item arrives DOA (Dead On Arrival), or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, we will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30 day period, Customer Service Management will consider each claim on a case by case basis on its merits. 

Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch. 

We will make arrangements with you for the return of the product.

The delivery time for the replacement product will be the same as stated for the original product.

Replacement products are provided with the same warranty, if any, as the returned product. 

Goods Return Authorisation - A Must Have

A Goods Return Authorisation (GRA) is required for both replacement products and refunds. Where Customer Service has provisionally determined that a product is DOA, Customer Service will issue you with a GRA. Products cannot be returned without a GRA. The product should be returned to us within 30 calendar days of the issuance of the GRA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation or registration that shipped with the product.

When a Replacement Product is arranged:

A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned DOA product.

The delivery time for the replacement product will be the same as stated for the original DOA product.

Replacement products are provided with the same Limited Warranty as the DOA product.

Some Products - Manufacturer Only Warranty

Some Products sold through us are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.

For items advertised and sold with manufacturer warranties, we would ask that you contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, we will replace the item or issue a refund of your purchase price for that item.

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Ordering

Offer to purchase terms and conditions disclaimer.

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this website. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing, inability to supply stock, incorrect freight calculations. Where a problem occurs, we will contact you and provide you with your options. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

You can place orders online at our website 24/7/365. Orders received after 3.30pm AEST on Fridays, or public holidays will be processed the next available business day. Feel free to call us on +61 1800 723 343.

If your order is "urgent" Please call us to verify stock availability call us 1800 723 343 or use the comment section on your online order to request availability.

We will email you an Order Confirmation with total cost of purchase. A tax invoice will be sent with your delivery. Your tax invoice is your proof of purchase.

Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.

Viewing Orders

If a product offered on our website requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable secured registration form. You then will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

B2B Customers

Get that corporate credit out and take advantage of our ONLINE pricing. Extend your credit with 30/45 days payment terms on most credit cards and watch you frequent flyer points grow.

You can place a order online, but if  you wish to use a company PO with credit terms, you will be charges STORE PRICE on your TAX INVOICE. (only available to approved customers).

International Customers

All international orders place online are deemed as FIRM ORDERS and can not be cancelled.

Minimum Order Value

We are competitive as we buy in bulk and sell in bulk, we have a minimum order value of $19.95 worth of product (excludes GST and Postage).

Cancellation of Order

Should we allow an order to be cancelled, an administration fee of $20 will be charged.
A cancellation must be approved by an authorised member of our customer service team.

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Quotes

All Quotes are valid for 14 days  and may be revised should you only proceed with part of the quote.

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Payment, Pricing and Promotions

Our Payment Methods And Processing

We accept Visa, MasterCard EFT and PayPal. At Final Checkout you can select any of these options

Most orders paid by credit card or PayPal can be processed within 24 hours and despatched within 48 hours

Credit Card Visa, Mastercard, PayPal

To fast track your order, we encourage you to pay via credit card as your order can be processed and despatched the same day subject to stock availability.

Credit card payments made over the telephone are classified as card no present transactions and will will attract a nominal surcharge of 1.5%.

EFT Payments

EFT Payments can take up to 4/5 working days on average to clear and reconcile.

Your order will be processed once payment has been transfered to:

Bank Account : WorkSafeGEAR Pty Ltd

Payments in $AUD Currency (Australian Dollars)

National Australia Bank : BSB:086 006  AC: 852505594

Payments in $USD Currency (American Dollars)

Please quote 'Order #' as a reference when transferring funds 

Please note, your order will automatically be cancelled within 5 working days if payment has not been received.

PayPal Terms and Conditions

 

Afterpay Terms and Conditions

Zip Terms and Conditions

Pricing

Our Online Prices

We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website at any point in time are only current at that particular point in time and we reserve the right to alter our prices at any time without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website. At all times however, we can assure you it is our sincere intention to offer you the best price and value in Australia for our products.

Our Online Prices offer the best deals in the market. These prices exclude freight and handling.

Products Displayed With Incorrect Price

At times we may incorrectly advertise prices on one isolated product, it is likely an error due to updates. In these cases, we follow our store policy to address the mistake. This means that we may or may not honour incorrectly priced items depending on our policy.

Store Prices

Store Price is the sale price suggested by the manufacturer or distributor of merchandise.

The Store Price is not mandatory, although manufacturers and distributors may suggest that retail outlets maintain a price within the range of their suggestion.

In some cases, a store price may be provided by a manufacturer who manufactures and supplies on the foreign market. In these cases, the suggested store price is converted to the Australian dollar rate that prevails at the time of listing.

Customers should note that the store price is the applicable indicative price at the time of listing, and may not reflect current market conditions.

The Store Price stated is an average across all our stores and distribution centres and may differ when purchasing in store.

We are committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.

Please note we reserve the right to offer customers the Store Price instead if they decide to call one of our stores to purchase via telephone.

GST (Goods and Services Tax)

All purchases attract GST at checkout with the exception of overseas orders.

Credit Card Fraud

Whilst our website employs the latest in Secure Sockets Layer technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Payment Gateway Information / SSL

Our payment options available are safe and secure. You can purchase from our website with major credit cards like VISA and MASTERCARD, we also offer PAYPAL. Credit Card payments are made directly through 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

Promotions

• For all coupons/vouchers used to redeem the offer the voucher cannot be used in conjunction with any other offer. Where the coupon must be presented to redeem offer, only original vouchers will be accepted as valid. The voucher is not valid if reproduced. The voucher must be surrendered at the time of redemption of offer.
• No Additional Discounts will be allowed if the items are on sale or is a featured item. 
• Discount Coupons must be activated at checkout at the time of purchase.
• Coupons can only be redeemed at our website towards the purchase of products listed in the website's product catalog.
• The total value of coupon(s) applied to an order must be equal or less than the total order value.
• Any balance must be paid by credit card or PayPal.
• A coupon can be allocated to one order only.
• Product specific coupons are for use only when purchasing the product identified on the coupon.
• We are unable to apply coupons retrospectively.
• Coupons expire on the expiry date shown.
• There are no cash alternatives for coupons.
• We reserve the right to cancel any coupons at any time.

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Servicing and Inspections

• All items are to be sent to or dropped off at our service centres at your cost.
• Following the inspection a quotation will be provided via email .
• Any quotation must be accepted and paid for prior to work commencing.
• If a quotation is not accepted the customer must pick the goods up within 30 days.
• Should any items not be picked up within 30 days of the quotation all items will be disposed of in accordance with local laws and manufacturers specifications.
• If a quotation is accepted for work to commence, all items must be picked up within 30 days of their completion date or all items will be disposed of in accordance with local laws and manufacturers specifications.
• We reserve the right to charge a disposal fee and cleaning fee.

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Product Suitability

Many states and territories have laws, codes and regulations governing sales, construction, installation and/or use of products for certain purposes, which may vary from those in neighboring areas. While we attempts to ensure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how products are installed or used. Before purchase and use of a product, please review the product, and applicable national, provincial and local laws, codes and regulations, and be sure that the product, as well as its installation and use, complies with them.

Standard Australia

Australian Standards are documents setting out specifications, procedures and guidelines. They are designed to ensure products, services and systems are safe, reliable and consistent.

They are based on industrial, scientific and consumer experience and are regularly reviewed to ensure they keep pace with new technologies.

They cover everything from consumer products and services, construction, engineering, business, information technology, human services to energy and water utilities, the environment and much more.

There are three kinds of standards: international, regional, and national.

• International standards are developed by ISO, IEC, and ITU. Countries can adopt these standards directly for their national use. Wherever possible, Standards Australia embraces the development and adoption of international standards.
• Regional standards are prepared by a specific region, such as the European Union, which develops EN standards. Similarly, joint Australian/New Zealand standards can be considered regional standards.
• National standards can be developed by a national standards body (like Standards Australia) or other accredited bodies. Standards developed under the brand of Australian Standard® are developed within Australia or are adoptions of international standards.

There are other technical documents that provide guidance and assistance on implementing Standards, including Handbooks and Technical Reports. For more information on the various Standards Australia products, please refer to our Standardization Guide SG-003: Standards and Other Publications.

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Privacy and Security

We are committed to protecting the privacy of our customers and subscribers. This statement outlines our privacy and data protection policy.

1. Collection and Use of Personal Information
   Personal details of subscribers will be collected and processed upon registration to our mailing list. All personal information is collected with the knowledge of our subscribers and customers via the website registration and signup forms. This information is collected to notify members of events, new products and items of relevance. User information is retained for in-house research to: Improve our understanding of customer needs and product development Build marketing profiles Aid strategic development All results of such research and analysis will be anonymised or aggregated information and will not reveal any personal facts about individual customers. Steps have been taken to ensure that consistently high standards of data protection are adhered to within all businesses for all the forms of processing mentioned above.
2. Subscriber Choice
   Our registration form and newsletter page provide users with a series of choices as regards to further promotional activity and forms of communication. When filling out the signup newsletter form on our website, you will be subscribed to our newsletter, which will keep subscribers up-to-date on our products and promotions.
3. Cookies
   A cookie is a small file which is placed on the user's hard drive following a visit to our website. This file subsequently allows the user to move quickly and easily around our site by keeping a record of your previous visit(s). The cookie retains the user name and IP address as well as anonymised statistics on users' demographic profiles for general research and statistics about our site. We will never associate this information with any personal data about our visitors. Cookies can be deleted from a PC's hard drive at any time by the user.
4. Security Policy or Security Guarantee
   We will maintain appropriate measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered. Occasions may arise when customer information is passed outside the company to other data processors i.e. fulfilment bureau, database consultants, etc. but they will only act upon instruction from us in order to perform the services required.
5. Transfer of Personal Data Overseas
   Given that the Internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
6. Updating Membership Details
   It is important to us that we have your correct contact information so that you don't miss out on further correspondence or experience problems with the delivery of information. You may make changes to your personal information at any time by updating your profile.

Updating Account Information

It is important to us that we have your correct contact information so that you don't miss out on further correspondence or experience problems with the delivery of information. You may make changes to your personal information at any time by updating your profile. If you have created an online account with us you are able to update you details by clicking on the "My Account" link and following the screen instructions. Should you have any questions or concerns, you may also contact us using the contact form on our website.

Changes to this Privacy Notice, Conditions of Use and Notices

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on November 3rd, 2015.

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Trademark and Copyright

All designs are copyrighted by WorkSafeGEAR Pty Ltd. Manufacturers' logos and product images used by permission.

Use of this website

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, WorkSafeGEAR Pty Ltd. and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information, materials or images may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your computer account or password.