KONG 897 Wide Eye 12mm

Shipping and Delivery

Orders marked "In Stock" are typically shipped within 12-24 hours.

Delivery is usually made within 1-7 business days, depending on the destination and item weight.

Flat shipping fee applies for all orders up to a certain weight limit.

Estimated Delivery Times:

• Metropolitan Areas: 1-2 Business Days
• Regional Areas: 2-3 Business Days
• Remote Areas: 5-7 Business Days

Shipping Costs:

• Standard freight charge is flat rate for orders up to a specified weight.
• Shipping costs for larger, heavier, or dangerous goods are calculated at checkout.
• Custom items may take additional time to ship (please allow extra business days).

Signature on Delivery:

• All orders are sent with signature on delivery to ensure secure receipt.
• If unavailable, parcels will be taken to the nearest collection point for pickup.

Authority to Leave:

• For Authority to Leave (ATL) requests, we do not accept responsibility for missing, lost, or damaged parcels.

Delivery Times:

• Estimated delivery times are based on stock availability and courier services.
• Orders placed for items that are out of stock will be notified and processed upon arrival.

Shipping Partners:

• We partner with reliable courier services to ensure prompt delivery.
• In certain cases, we may substitute a shipping carrier if necessary and provide you with an updated quote.

Tracking and Support:

• You will receive tracking details once your order is dispatched.
• For any delivery-related issues, please contact us promptly for assistance.

International Shipping:

• International shipments are subject to additional customs and duties.
• Delivery times for international orders may vary.

Transit Insurance:

• Transit insurance is available for orders valued up to a specified amount.

Express Delivery:

• Express service is available for orders of smaller items (up to a specified weight).
• Orders will be processed and shipped within 12-24 hours on business days.

Stock Definitions:

• In Stock: If an item is available, it will be shipped according to the standard terms.
• Out of Stock: Orders for out-of-stock items will be processed once available.